In the spirit of this year’s Customer Service Week theme: “Excellence Happens Here”, Coscharis Motors has set up customer-centric activities from October 1 to 5, 2018 at all of her branches nationwide to recognize and celebrate all her brands’ customers.
According to Abiona Babarinde, the General Manager, Marketing and Corporate Communications for the Group, ‘Our focus this year is twofold – to visit the customers in their respective business environment and welcome those who visit our business within this period.
For Coscharis Motors, the motivation is to bond with our existing customers both happy and dissatisfied. We are specially targeting the latter given our revitalized service capacity aimed at sustaining value for money.
Importantly, we are offering all customers 10% discount for repairs and parts during the customer week across all our branches in Nigeria.
As a global practice, we are also celebrating our staff that serve and support our customers on a daily basis. The week-long activity is geared towards motivating them to always treat the customer as king or queen; meaning the customer has every right to be listened to and respected. Every complaint should be viewed as a privilege, evaluated and rectified with appropriate action(s).
He remarked that “exhibiting excellent Customer Care delivery drives any business success in the long term.
In addition, he stated that the customer service week avails Coscharis the chance, as a customer – focused business, a week-long opportunity to raise further awareness among the staff on customer service and the vital role it plays in successful business practice.
The Executive Director, Aftersales, Cosmas Jr. Maduka enthused that the company must use this Customer Service Week to re-assess how easy it is to make our customers satisfied and loyal and be willing to go the extra mile; as the ways we deal with challenges are as important for customers as the eventual outcome.
Coscharis Motors as the sole importer of BMW, Jaguar Land Rover, MG and a franchise dealer of Ford in Nigeria offers a comprehensive warranty backed by a region-wide service network responsible for the provision of world-class maintenance and parts back-up. Call or visit any of our offices to book a test drive or make further enquiries.
Coscharis group the Nigerian conglomerate that plays in diverse sectors of the economy like the automobile, information technology, logistics, beverages, agro – allied amongst others representing globally respected iconic brands in Nigeria has cause to celebrate ending the challenging year with recognitions in terms of various awards across their business interest.
Coscharis was recognised with the award as one of the top 50 brands in Nigeria by Top 50 Brands Nigeria based on Brand Strength Measurement and BSM index. The Ford Ranger which is now assembled at the Coscharis Motor Assembly in Nigeria also won the Auto Brand of the Year at the Marketing World Awards held in Ghana. The Nigeria Automotive Industry Awards equally awarded the Ford brand as the Auto Brand of the Year. While the organisers of the Nigeria Annual Automobile Awards recognised the Ford Explorer as the
Nigeria Car of the Year. To cap it up was when Coscharis carted home three unique awards at the last awards night organised by the Nigeria Auto Journalist Association (NAJA) recently held at the Eko Hotels and Suites, Lagos namely Ford Explorer as the SUV of the Year, Range Rover Vogue as the Luxury SUV of the Year and the Coscharis multi brand showroom at their group head office in Awoyaya, Lagos as the Showroom of the Year.
Commenting on all these recognitions by various bodies, an expected elated President / CEO of the Coscharis Group, Dr. Cosmas Maduka said ending an eventful and challenging business year with all these awards couldn’t have come at a better time than now in a glorious way. In his words, ”these awards while stiffly competed for, they are attestations to the organization’s drive to continually deliver value for money and remain timeless in its relevance at all times even despite all the business challenges in the year 2017 which we as an entity was able to turn to opportunities to remain the market leaders in the auto industry and new kid on the block to watch in the agro – allied sector with our Coscharis Farms already producing tons of rice for the citizenry”. He dedicated the awards to the ever loyal customers and the committed service delivery of the Coscharis team across the group. ”This achievement is only feasible because of our loyal customers who believes in us and the entire Coscharis team’s commitment towards delivering premium products and services to continually delight our customers at all times to remain at the top”.
Dr Maduka equally posited that the Coscharis brand across the sectors where it plays will definitely strive to double the result achieved in 2017 by the year 2018 to remain the game changer and market leader.
About Coscharis Group
Coscharis group is a Nigerian conglomerate that plays in diverse sectors of the economy like the automobile, information technology, logistics, beverages, agro – allied amongst others representing globally respected iconic brands in Nigeria
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General Manager, Marketing and Corporate Communications
To excite her numerous customers, Coscharis Motors PLC, has partnered with Jumia the largest online shop in Africa to present a BlackFriday to remember.
As part of the partnership offering, Coscharis has put forward some of her vehicle brands specially to Jumia customers at heavily discounted rates. Shoppers on Jumia will also stand a chance to win a brand new Ford Figo during this Black Friday event.
This offers runs from November 13 to December 13, 2017.
It is my singular honour and privilege to welcome you to this special event, which is to officially unveil our newly built Assembly Plant to you all as our media partners which is the first ever Ford Assembly Plant in Nigeria and indeed the entire Sub-Sahara Africa.
It has been a long wait from when we first announced in November 2015 that we had commenced physical structuring of the new Plant sighted on a piece of land of more than 14 Hectares within our Lekki Group head office in Lagos. Thus we are thankful to God that the day has finally come when you all shall witness the actual process of production taking place right here, in the Plant.
Indeed it is a dream come true. Coscharis Group have been a great believer on the possibilities that lie ahead in this our great Nation and we have shown courage by the actions that we are taking in investing in the future of Nigeria.
Although we are here today, to unveil our newly built Assembly Plant for Ford brand but you are all aware of the giant steps Coscharis Group has taken in the last few years in the Agricultural Sector of our economy.
Today’s event is to showcase another initiative from our great organization, Coscharis Motors Plc, to further create value as a leading player in the automotive industry in Nigeria, in response to the clarion call of the Federal Government of Nigeria through the National Automotive Industry Development Plan (NAIDP). This is also to appreciate the confidence that the globally respected iconic brand, FORD, reposed in us as their exclusive official representative in Nigeria to roll out the very first Ford Assembly Plant in Nigeria. This milestone marks another first in the evolution of our company towards remaining timeless in its relevance.
The National Automotive Industry Development Plan aims, among other objectives, to discourage the importation of Completely Built vehicles and encourage the local manufacturing of vehicles through either Complete Knocked Down or Semi Knocked Down facilities for a start. We are aware that a few automobile companies have also initiated their process towards achieving this objective. However, at Coscharis Motors Plc, our concern and commitment to our loyal customers and stakeholders is to, as usual, set standards that other players will be judged by in the industry.
At the moment, our focus at the Plant is to rollout the Ford Ranger, which is a multipurpose mini-truck that serves well for both work and leisure. As you are all aware, Ford has a global standard for all of its products including the Ranger. Therefore, Ford’s certification of our facility and output is a confirmation that every single Ranger that rolls out of this plant is indeed “Built Ford Tough” from which we’ve rolled out over 600 units from this facility since we started operation; some of which are on display outside. But we will not rest on our oars as we are sure to wax stronger into the future with the introduction of other great Ford variants into the assembly line.
It might be news worthy to mention here that this is a capital intensive project, which also involves huge financial, technical and human resources commitment. Therefore the fact that we have ventured into it headlong underpins the level of confidence and hope we have for the future of the Nigerian automotive industry. This is to underscore the human capital opportunities that stand to be delivered in terms of employment and by extension the multiplier effect on the economic development of our dear country, Nigeria.
We have always dreamt of a Nigeria that will take its place in the global arena, a Nigeria that sits among the egalitarians in the committee of Nations, taken its rightful place in the pages of history. Our factory is the second ever Ford manufacturing outfit in the entire African continent, outside of South Africa; something we indeed, are very proud of. By this, Coscharis as an organization, reinforces its belief in the Nigerian project that this is the only country we have and absolutely nothing else.
So we have taken the challenge for our generation as a result of this huge investment we’ve taken as a strong believer in our dear country as an entity, we can only but demand for governmental support in terms of enabling environment vis-à-vis basic infrastructures that are required to keep the manufacturing process on and more importantly the purchase patronage of the finished products from the Plant.
Nelson Mandela once said that sometimes it falls upon a generation to be great and I say we can be that great generation but the only true way to let our greatness blossom is to dignify it via action. It is therefore in reflection of all of these realities and celebration of the future possibilities that lies ahead, that we are gathered here today.
Once again, we are highly honoured for honoring our invitation to this special event as I invite you to join me and my team on a facility tour of this our state – of – the – art facility.
LAGOS, Nigeria, DATE – In its quest to continually deliver quality aftersales service with genuine parts to its numerous loyal customers, Ford and its sole dealer in Nigeria, Coscharis Motors Plc, is giving out 10% discount on some select ford parts from now till end of September, 2017. This is in line with its commitment to safety and maintenance of its customers’ vehicles at various locations across the country.
According to Abiona Babarinde, General Manager, Marketing and Corporate Communications at Coscharis Group, “this aftersales campaign is timely and strategic to sustaining our leadership status when it comes to delivering value for money as it relates to our loyal customers.” Abiona further stated, “There is no gain-saying that the economic situation in the country has affected so many things including vehicle maintenance. This is the more reason why we have taken it upon ourselves as a customer-centric brand to give our loyal customers some relief in this challenging period. We want to excite our customers with these offerings of 10% discount on some select parts like brake, shocks, battery and service parts to cushion their expenses at this period at our various aftersales service centres and Quick Lane facilities that are now in many neighbourhoods across the country.”
To confirm the readiness of the company to the success story of this campaign, the National Parts Manager, Coscharis Motors Plc, Cyril Cruz said “we are fully stocked with all required genuine parts in all our aftersales centres which brings our service closer to you to make this campaign successful. We don’t want our customers to settle for substitutes. As has been proven again and again, counterfeit or substandard parts and lubricants may appear cheap in the beginning but in the long run, it is penny wise and pound foolish.”
Cyril maintained that substandard parts will appear to be working while they are in actual sense inflicting more damage on the vehicle. He also averred that Ford genuine parts come with manufacturer warranty and would be replaced under warranty if found to be faulty.
The programme also aims to promote the locations of the various Coscharis facilities that make up a comprehensive footprint in Nigeria, where it has 17 after-sales service centres as well as Certified Parts Wholesale Dealers (CPWD) partners and Ford-backed Quick Lane Tyre and Auto Centres.
Coscharis sees this as an ideal programme to build relationships with its Ford customers as their cars will be in safe hands. All the technicians working at the Ford dealerships are factory-trained and Ford-certified. Only genuine Ford or Motorcraft replacement parts and approved lubricants are used when servicing vehicles at Coscharis ford Service Centres. Genuine parts and approved lubricants are also available through CPWD outlets.
CG-Eko LLP Training Academy, a sister company to Coscharis Motors Plc, had her first convocation ceremony on Friday, August 4, 2017. The academy convocated graduands from 3 admission batches:1st batch 2013 – 2015; 2nd batch 2014 – 2016; 3rd batch 2015 – 2017.
This was made possible through the Public/Private partnership between Coscharis and the state government, resulting in the creation of the CG-Eko LLP Training Academy located in Ikeja, Lagos.
Speaking during the joint convocation ceremony at the academy, the President/CEO of Coscharis Group, Dr. Cosmas Maduka said “the main objective of the academy is to deliver value added human resources to fill the vacuum created by the dearth of professional technicians, who are supposed to drive the fast growing automotive industry sector of our economy into a bright future”.
He added that “since admitting the first set of trainees in 2013, the academy has successfully wheeled out 41 graduates till date. Majority of the graduands here today have been absorbed into our organisation, some employed by other organizations, while some have become after-sales facility entrepreneurs”.
Maduka who was represented at the ceremony by the Deputy Managing Director, Mr. Okey Nwuke also stated that “we are thankful that we were able to contribute meaningfully into your lives via the offering of this training platform and pray that God will grant you the will to put the acquired skills and training into meaning practice for the advancement of the automotive industry in particular, Nigeria at large and humanity as a whole”.
He recalled that “when Coscharis Motors Plc, one of our subsidiaries in the group was to venture into the business of selling brand new globally respected iconic vehicles, we were guided by our vision, ”to build an institution that is timeless in its relevance”.
“At that point we knew that in order to remain timeless in our relevance to the automotive industry, we needed to do more than selling new vehicles – we needed to also establish an after-sales support base which will help to keep our customers’ vehicles on the road, performing optimally at all times. Because of the dearth of qualified technicians in the industry at the time, we had to embark on hiring of expatriates from other countries to man our after-sales facilities.”
In his remarks, the Training Manager, Mr. Sunday Tanimowo who revealed that the first batch of students were admitted August 1, 2013, affirmed that “without any iota of doubt, l can boldly say to all present that the graduands have passed through series of professional hands- on theoretical and practical training in the field of automobile engineering ranging from automobile repairs, service, maintenance, troubleshooting, automobile technology, workshop practice, digital electronics, leadership, management, CRM and product knowledge”.
According to him, “in the first batch, 18 started journey in August 2013 but only 17 completed the rigorous training; Next are the second batch graduands: 17 was admitted in August 2014, only 14 were able to complete the race; lastly, the third batch graduands: 14 started the race, only 10 sailed through the journey”.
The best graduating student who spoke on behalf of others stated that “the class of 2015 graduated 17 students and 15 were employed by Coscharis group. These students have in their individual ways distinguished themselves in the various departments they have been assigned.
“Fourteen students graduated in 2016 and 4 were employed by the company. They too are becoming indispensable players in the after-sale department where they were assigned.
“The class of 2017 is graduating 10 students. It is my humble prayer that the management of Coscharis group do consider the exploits and impacts of those earlier employed from the academy and employ these dynamic class of 2017.
“Our amiable chairman, Dr. Cosmas Maduka is known for his big heart and accommodating nature and I plead that he stretches it a bit more to accommodate these promising young talented and skilled graduands. To borrow the words of the late Nelson Mandela “A good head and a good heart are always a formidable combination”.
The convocation ceremony, which held on Friday, August 4, 2017, was witnessed by a high powered management team from the Coscharis group led by the group Deputy Managing Director, Mr. Okey Nwuke.
COSCHARIS TECHNOLOGIES LAUNCHESA MOBILE SCHOOL IN NIGERIA
Coscharis Technologies is pleased to introduce to the market through you our media partners our latest innovative product, COSCHARIS MOBILE SCHOOL (CMS). This unique product is objectively designed to meet Nigerian educational needs, principally at the basic primary, secondary education levels and for teachers’ development towards improving their learning and teaching techniques in this digital age. The Coscharis Mobile School (CMS) product device is an indispensable digital companion for pupils in Primary 1 to 6, and for students in JSS 1 to 3 and SSS 1 to 3 as well as for all teachers across these levels of education. The device is handmade thus guarantee its durability, and most importantly, all the installed software applications are products of Research & Development in the IT industry based on the updated Nigerian Educational Curriculum, both the New Nine (9) years and the Senior Secondary School curricula in all subjects. We are excited to be a pacesetter in this landmark innovation which breaks the glass ceiling in our educational sector in Nigeria. We strongly believe this is a turning point for domestic growth and development in our local educational sector. Briefly, we hereby present to you the CMS product device features, warranty, installed software applications, regulators’ endorsements, compliance, prospective users, partners, demonstration, supply and more importantly the official introduction to the market :
CMS Product Device Features & Warranty
The CMS product device is customizable to meet the needs of every user, particularly for the Nigeria market space. The device comes in 10’’ Tablets with the following features:
Micro-SD slot for up to 32GB expandability, Dual SIM, 3G + Wifi, Android 6.0 OS, BT, Front Camera = 2MP, Rear Camera = 5MP, 5000mAH battery, 1 year warranty with Plastic back panel, Adaptor & pouch cover.
Installed Software Applications
In addition to the device being user friendly in the Nigeria environment, the installed software applications are customizable to meet the needs of every user, either for pupils in Pry 1 to 6, students in JSS 1 to 3, SSS 1 to 3, or their respective teachers in all subjects. The software runs on Android Operating System(OS) and functions as graphics virtual and video classroom in all subjects across all classes, providing opportunity for the users to repeat and review each lesson as many times as they desire before undertaking inbuilt exams for self-evaluations to determine the progress in learning.
Endorsements & Compliance
The CMS product device and installed software has the endorsement of the Federal Ministry of Education, Standard Organization of Nigeria(SON), National Information Technology Agency (NITDA) among other agencies of Government. Every product integration is in total compliance with international digital best practices in education delivery for learning and teaching experiences.
Prospective Users & Partners (Priority Audience)
In summary, prospective users of the CMS Product device and installed software are the Nigerian pupils in Pry 1 to 6, students in JSS 1 to 3, SSS 1 to 3 and every teacher across these levels of education, both in public and private schools nationwide. To reach out to them, the collaboration and partnership of MDAs across all the tiers of government cannot be over-emphasized. These include:
Federal Ministry of Education (Federal Government Unity Schools)
States Ministries of Education (State Government Secondary Schools)
For the first time ever, you can have your wards sit for JAMB and WAEC exams every day from the comforts of your home. There is absolutely no reason why our youths should fail or sit repeatedly for these exams. This is the solution!
We are ready at very short notice to stage this unique CMS Product demonstration at the invitation of all identified stakeholders mentioned above, as well as ready to respond with bulk supply of products to any purchase order at very cost-effective rate per unit and attractive discounts.
Our Appeal (Media Partnership)
With all pleasure therefore, we respectfully crave your indulgence to request for the your partnership in delivering this unique value to our educational sector by creating the required awareness of our value – adding new product, Coscharis Mobile School (CMS) to Nigeria and Nigerians. While thanking you for honoring our invitation, please accept the assurances of our highest esteem and kind regards!
About Coscharis Technologies Limited (COSTECH)
Coscharis Technology Limited is a subsidiary of Coscharis Group, one of Nigeria’s most diversified wholly owned Nigerian Conglomerate that has reputation for representing various iconic brands that cuts across various business sectors which impacts positively in the economy of the nation. Coscharis Technologies Limited is an information and communications technology (ICT) solutions company incorporated in 1993. Coscharis Technologies Limited is in the forefront of innovative pursuits that has changed the landscape for the deployment of ICT technologies in Nigeria. COSTECH engages in the marketing and distribution of computer and telecommunication equipment and the development and maintenance of modern software applications. It is an authorized partner/distributor to some of the world’s best ICT brands such as, HP (Hewlett Packard) IBM/Lenovo, APC, Microsoft, Samsung, DS Solidworks, ASUS, and Mercury. With strategically located offices in Lagos (Ikeja and Head Office in Victoria Island), Abuja, Kaduna, and Port Harcourt as well as with effective support of the Group’s network of branches in such areas where we are not located, namely Maiduguri, Benin, Ibadan, Kano, Uyo, Nnewi, Aba etc, the company is able to serve its numerous customers from all parts of Nigeria. Fully backed by the group’s financial strength, Coscharis Technologies is always exploring more innovative ways of realizing its mission. Please visit www.coscharis-tech.com or www.coscharisgroup.net for more information
The top performing importers and importer employees of Jaguar Land Rover sub-Sahara Africa were recognised at a glittering awards banquet in Sandton, Johannesburg in South Africa, this week.
Jaguar Land Rover’s importer partners from its sub-Saharan markets were present at the prestigious Importer of the Year awards, which highlight the stellar efforts in the British brand’s retail network on the continent. The winners are those retailers that ranked the highest in a number of scoring categories for business performance, including vehicle sales volumes, sales of parts and accessories and maintaining Jaguar Land Rover’s required customer service standards.
Winning the “Customer First” award for Jaguar Land Rover was Praveen Kumar Kasturi, who is the GM, Aftersales for the Jaguar Land Rover brand of Coscharis Motors Nigeria, for the exceptional work achieved in growing the Jaguar Land Rover customer experience through excellent customer service and service delivery. Another Coscharis staff, Timothy Agana, a Technician was also recognised as the Land Rover sub-Sahara Africa “Technician of the Year 2016/2017” – this double-win being awarded for outstanding efforts in customer service as well as technical service (repairs).
Commenting on the awards, the obviously excited President / CEO of Coscharis Group, Dr. Cosmas Maduka, in his words, ”these awards are testaments that the company is still committed to its vision of a timeless institution despite the challenging economy especially as the country works towards getting out of recession. He reiterated the fact that Coscharis will always thread where others fear.”
According to Richard Gouveneur, the Managing Director of Jaguar Land Rover South Africa and sub – Sahara Africa, “We have superb relationships with our importers in sub-Sahara Africa. They are the ultimate ambassadors for the Jaguar and Land Rover brands, and their passion has helped their success. We’re thrilled to reward the performance of these partners, who do an excellent job of representing these iconic British brands.”
“The Jaguar and Land Rover product portfolios are growing, with excellent new vehicles being introduced to the African market,” said Gouverneur. “Jaguar’s first SUV, the F-PACE has been a success among critics and customers – recently winning the World Car of the Year award. And this year we will introduce more products that will delight customers all over the continent”.
The awards also recognise other importers who excelled in challenging markets by building awareness of the brand, helping regain premium market share and demonstrating true entrepreneurial spirit.
Coscharis Motors as one of Nigeria’s leading premium importer of automobiles and motorcycles has the exclusive franchise for Jaguar Land Rover and also provides premium sales, financial and mobility services. As an indigenous company, Coscharis Motors operates over 9 sales and aftersales service networks in more than 8 states in the country.